Returns Policy

Thank you for shopping with ShandaarBuy. We want you to be happy with your purchase, and if you have a genuine concern with your order, we are here to help. Please read our Returns Policy below.

1. Eligibility for Returns

Returns are accepted where there is a valid concern with the product, for example if it arrives defective, damaged, or is not the item you ordered. Most of our products are eligible, subject to the conditions below.

2. Return Conditions

  • Timeframe: Please contact us to request a return within 7 days of the date of delivery.
  • Product condition: Items should be unused, in their original packaging and in the same condition as when you received them, with all tags, labels and accessories intact.
  • Proof of purchase: We will need your order number or invoice to process the request.

3. How to Request a Return

Email us at support@shandaarbuy.com with your order number, pictures of the product and a short description of the issue, or call us on 0311-1786-289. Our team will review the details and get back to you once they have been verified.

4. Return Shipping

Return shipping costs are borne by the customer. We recommend using a trackable shipping method so that your item reaches us safely.

5. Refund Process

Once we have received and inspected the returned item, we will process your refund to the original payment method. Please allow about 10 business days for the refund to reflect in your account.

6. Exchanges

If you would like a different product, size or colour, please request a return as described above and place a new order for the item you would like.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our Customer Support team as soon as possible, within the 7-day window, and we will review your concern promptly.

8. Contact Us

If you have any questions about this policy, please contact our Customer Support team at support@shandaarbuy.com or 0311-1786-289.