Returns Policy

Thank you for shopping with Shandaarbuy.com We are committed to providing you with a seamless shopping experience. If you are not entirely satisfied with your purchase, we’ve got you covered with our Returns Policy.

 

1.      Eligibility for Returns

Most of our products are eligible for returns, subject to the conditions outlined below.

 

2.      Return Conditions

2.1. Timeframe

You must initiate the return process within 7 days from the date of delivery.

2.2. Product Condition

Returned items must be in their original packaging, unused, and in the same condition as when you received them. Any tags, labels, or accessories must be intact.

2.3. Proof of Purchase

To process your return, we require a proof of purchase, such as the order number or Invoice.

 

3.      How to Initiate a Return

To start a return Process please email us at support@shandaarbuy.com with product pictures, order number and the issue you are facing or contact us at our support number.

 

Our team will get in touch with you once all the information is verified.

If you claim is approved, we will be responsible for return cost and shipment charges. If you claim is not valid customer will have to pay shipment or any other cost associated with it.

 

4.      Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item(s) received were defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item(s).

 

5.      Refund Process

Once we receive your returned item(s) and inspect them, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 10 business days for the refund to reflect in your account.

 

6.      Exchanges

If you would like to exchange an item for a different size, color, or product, please initiate a return following the instructions above and place a new order for the desired item separately.

 

7.      Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our Customer Support team immediately. We will arrange for a return or exchange at no additional cost to you.

 

8.      Contact Us

If you have any questions or need further assistance regarding our Returns Policy, please feel free to contact our Customer Support team at support@shandaarbuy.com or 03111786289